Agentic AI Orchestration: How AIG Processes 370K Submissions 5X Faster
American International Group processed over 370,000 excess and surplus submissions in 2025—a number that was supposed to take until 2030 to reach. CEO Peter Zaffino calls it “massive change.” Chief Digital Officer Claude Wade calls it an “agentic AI ecosystem.” What they built isn’t a chatbot upgrade or a document scanner with AI branding. It’s…
